From Ha Noi- Ha Long Bay with buffet lunch on Luxury Cruise

Value for money is right! A very successful tour with very well organized procedures. Pick up from, drop off at hotel was possible and well organized. Also later gladly again with multi-day tour. Highly recommended. In particular, the tour guide Mr.Ben was very friendly and helpful.

Had a very good day out on the cruise, went to multiple islands and lots of activities. The weather was cloudy but at the end we were lucky and got the sunset view. The guide Mr Son is very helpful and got a lot of jokes when talking to the group which makes the trip very fun. Thank you Mr Son!

Me and my sister joined a tour from Hanoi to Ha Long Bay today, and our guide, Mr. Son, was truly exceptional. He’s very professional, speaks excellent English, and took great care of every member in the group. His explanations were detailed and interesting, making the whole trip both educational and enjoyable. I really appreciate his effort and positive attitude — I’m sooo lucky to have such a dedicated guide!

Excellent trip . Enjoyed thoroughly. Nice views . Good activities . Proper breaks and timings Very good tour guide - Mr Son

We booked our halong bay tour with this and Mr. Ben was very helpful. He explained the tourist spots well and was a very wonderful tour guide. He was very friendly and funny and he gave us recommendations to eat around hanoi after the tour. The tour itself was very wonderful and the food was very delicious.

From the hotel pick-up to the end of the trip, the tour is amazing. The tour guide and the driver will call you on your hotel room to remind about the pick-up time and they will also wait for you in the hotel lobby in case you are a bit late. Our tour guide is Binh and we are lucky to have him. He made sure that everyone is comfortable during the trip. He made sure to share some of the backgrounds of places you can see along your roadtrip from Hanoi to Ha Long Bay. He is also a good photographer :) The food offered during lunch has variety. The lounge deck on top of the boat is relaxing and a good spot to absorb and appreciate the sights. Even if the weather is a little bit rainy it is still worth it to book the tour.

Our journey began with a pleasant transfer from our hotel in Hanoi to Ha Long Bay. The guide who picked us up was friendly and helpful, setting a positive tone for the day. However, it turned out that he was not our guide for the day, but merely responsible for our pickup. This was our second time in Ha Long Bay, and we decided to upgrade our day trip for a more “premium” experience. On the way, we had some brief, enjoyable conversations with other groups’ tour guides. Unfortunately, our supposedly actual tour guide, Alan, was a disappointment. Upon boarding the boat, we were three people waiting for Alan and the rest of the group. When Alan arrived, he immediately began seating people at tables for lunch without any introductions. When I approached him to introduce myself and my companions, he didn’t even look at me, let alone reciprocate the introduction. Instead, he simply said “o k” and started photographing the food. Throughout the trip, Alan was generally dismissive and unwilling to communicate. At the end of the trip, he distributed customer feedback sheets, skipping us. When I asked for a feedback sheet, he refused, claiming he was “not our tour guide”. Despite his refusal, I insisted on providing my feedback. In my feedback, I praised the boat crew and the quality of the food, but I also expressed my disappointment with Alan’s rudeness and lack of communication skills. And now the cherry on top, after collecting all the feedback sheets, Alan confronted me about my comments, yelling and scolding me in front of everyone. He even turned on his microphone to ensure everyone could hear him, creating an uncomfortable scene. Alan accused me of being rude and imagining things, all the while refusing to make eye contact with me. He dismissed my feedback, saying it didn’t matter, and I’m fairly certain it will not reach the company. During his whole outburst, Alan excused his behavior by stating that he had to serve 30 people at the same time. He even suggested that I should “book a private tour next time”, which I found quite amusing considering the circumstances. Funny really how the other tour guides that we met during the day in Ha Long bay "managed" to simply be nice humans even though we were not "their" tourists and despite their large groups, without us expecting it. After the incident, we spoke with some other passengers who also felt that Alan was somewhat rude. However, they did not want to express this in their feedback for fear of being judged. This highlights the importance of honest feedback and the need for service providers to accept and learn from it. In conclusion, while the boat crew and food were commendable, our tour guide Alan significantly detracted from our experience. His lack of professionalism was a major disappointment in what was supposed to be a “premium” experience. Furthermore, Alan’s behavior was not at all how service providers should treat clients or accept feedback. As a tour guide, his job is to make tourists visiting his country feel welcomed. Unfortunately, he managed to do the exact opposite. His inability to accept constructive criticism and his subsequent outburst only served to further tarnish our experience. I hope this review reaches many travelers. The best way for services to improve is when we’re honest about our experiences. When the quality of a service is not satisfactory, it’s important to voice our concerns. Moreover, when a customer is dissatisfied, the service provider should make an effort to clear any misunderstandings, not resort to scolding, yelling, insulting, and creating a scene.

A long day trip, but well worth the travel to Ha Long Bay from Hanoi. Vietnam Creative Travel organizes everything. We pick up from the Hotel and then take a long bus trip to Ha Long Bay. We do have a couple of stops, one for food/toilets and the other at a visitor centre for pearls. Then, a boat trip out to the bay with 3 stops. A lookout with lots of stairs to the top, a tough climb in humid weather. A cave and also another small boat ride inside a lagoon formation. All amazing. Lunch was plentiful and catered for allergies without issue. You cannot bring plastic bottles into Ha Long Bay; you can buy glass souvenir bottles, which are great. A long bus trip back to our hotel.

The trip were amazing and the itinerary timing was well paced. The tour guide, Alan explained well with good humour. Go for Alan for a good trip. The restaurant’s buffet spread was abundant with various choices, more than enough to go around for everyone. The limousine bus is a must for a comfort ride. We were staying just outside old quarters borders and they pick us and drop us off from the hotel.

Really nice tour - you can see everything without a rush but within one day. Also the tourguide was a really cool guy who managed everything pretty well. His name was Binh - so if you have him as a guide you are really lucky. He informs you also about the history of the places you visit. The whole tour will take around 12-13hours but is pretty chill. You will be back at around 8:30-9:00pm. Even if the weather is a little bit rainy it is still worth it to book the tour.