Crystal Caves and Bermuda Underwater Exploration Institute Admission

The great thing was we got to go into both caves. The bad thing was we were picked up by a man driving a taxi who did not give us much information about Bermuda at all. I had to constantly ask questions and many of them he could not answer. People that took the tour with the shift said their bus driver was constantly talking and giving them information. I was a little disappointed with the BUEII.

This is a scam. The tour operator was very sketchy. We were picked up (late) by a run down car, my seat belt didn't work, the left side view mirror was missing, and the roof fabric was literally held up with about 40 some-odd push pins (not exaggerating, I unfortunately didn't notice all this until we were on the road). When we got to the caves it became apparent that this was a scam. It is essentially a taxi ride plus admission to the caves, for *$477*. For a party of three, this should be less that $150 based on taxi rates and the $25/per person admission to the caves tour (no actual tour was even provided by the booked tour operator, that was handled by the crystal cave staff, who were great). I felt so unsafe we booked an independent taxi back to our hotel. Even after I told the driver we would get our own ride back he still kept trying to push the 'soft drinks' he had mentioned providing on the way over. I seriously have no idea what could have happened had we continued on. The driver claimed to be new and just filling in. That TripAdvisor would allow this tour operator to use their system is so shocking I question whether I could ever feel safe to book anything through TripAdvisor again.

The caves were beautiful to see, all that sulfuric formations, really amazing, very short tour, I suggest if you rent one of the electric cars, you can drive yourself instead of paying for a ride in a taxi. There are a lot of steps there so if you have any issues with your knees, etc., I would think twice there are 85 steps down and 85 steps. Up

Shelly, driver/tour guide was great. Aquarium & zoo were fun. Crystal caves were awesome. Nathan was a great tour guide.

Absolutely go see the Crystal Caves however this “tour” is completely self guided. It is a ride to and from with ticket prices included. Several different drivers dropping us off and picking us up at each location.

What a wonderful experience. Lot of steps if visiting both caves so take it easy. Guides were great and informative. If staying on the island check when cruise ships are in and avoid as very busy and I would imagine dramatically reduce experience.

Buyer beware!!! This is a glorified taxi service. If you have a car definitely just drive to Crystal Caves. The caves are worth the experience! The Bermuda Underwater Exploration is cheesy, if you like that sort of thing Bottom line.. I paid 300.00 for two tickets through Viator. When we finished the cheesy tour in 25 minutes we were stuck waiting 50 minutes for the guy, who by the way, is a taxi service because he refused to pick us up early. Viator does not truly represent what you are paying for. Save your money, drive yourself or get your own taxi. Their was ZERO benefit to booking through Viator

Our guide was very informative. I learned several l things and that view is amazing. It was a good quick trip.

Really beautiful Caves. A little overpriced for the area you can explore inside the Caves but that's expected in Bermuda! Becomes much better value for money if you get a good tour guide which we did with Ron!

Seeing the caves live and listening to the story behind the discovery was quite fascinating. This experience was the highlight of our stay in Bermuda.