2-Day Oriental Sails Junk Cruise of Halong Bay

Dear Mr/ Mrs Sniegula, Thank you for taking the time to share such detailed feedback about your 2-day cruise with Oriental Sails. We are truly sorry to learn that the experience did not meet your expectations, especially as a solo traveler. We would like to take this opportunity to better explain a few points you mentioned, to provide clarity for you and for future guests who may be considering this cruise. Suitability for solo travelers Oriental Sails is a traditional cruise that mainly welcomes couples, families, and small groups. In sailings where there is a large group traveling together, the social atmosphere may feel less balanced for solo travelers. We fully understand how this could make you feel isolated, and we sincerely regret that this affected your enjoyment. Going forward, we will make a stronger effort to advise solo travelers on whether this cruise style is the right fit for them. Vessel condition and cabin experience Oriental Sails is designed in a classic wooden style rather than as a modern luxury vessel. While age itself should not impact comfort, your comments regarding bathroom cleanliness and the cabin location near the kitchen are taken very seriously. These points have been shared with our operations team for immediate review and improvement. Payment method and additional charges Due to operational conditions on the bay, onboard payments are currently handled mainly in cash. VAT and service charges are applied in accordance with local regulations. That said, we acknowledge that this information should be communicated more clearly before the cruise to avoid any inconvenience or misunderstanding. Food and beverages Our onboard dining focuses on simple, well-balanced meals designed to suit a wide range of international guests. However, we understand that this may not meet every traveler’s expectations, particularly regarding value for beverages. Your feedback is noted and will be considered in future menu and pricing reviews. Cruise route and sailing time The itinerary of Oriental Sails follows the regulations set by Ha Long Bay Management Authority, including navigation time, anchoring points, and permitted activities. We regret that the sailing duration felt shorter than expected, and we recognize that clearer pre-trip explanations could help align expectations more accurately. Once again, we sincerely appreciate your honest and constructive feedback. It helps us identify areas that need improvement and allows us to serve future guests better. We truly hope to have the opportunity to welcome you again on a different journey that may better suit your travel preferences. Kind regards, The Oriental Sails Team